Moving Forward Together, One Step at a Time
“We’re here for you.” At New Directions, this phrase takes on a deeper meaning because of the depth and strength with which we support our members, employers, providers and partners.
Employee Assistance Program
Members and Families
Student Assistance Program
Members and Families
Coordinated Behavioral Health
Members and Families
Autism Help Line: 877-563-9347
General Inquiries: 816-237-2300
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Providers
For benefit information, please call the number on the back of the member’s insurance card.Contact Us >
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Complaints Regarding Products or Services
Members and providers have the right to file a complaint with New Directions. Please email us at QMComplaints@ndbh.com with details of your concerns. Please do not include Protected Health Information (PHI) in the email. You will be contacted directly for this information.Autism Resource Program
Supplier Diversity
New Directions seeks certified diverse suppliers who are small, woman or minority owned. Please fill out our vendor application if you fall into one of these categories and would like to be considered.Accessibility
For auxiliary aids and services, such as qualified sign language interpreters, information in large print, accessible electronic formats, audio recordings or other formats, contact New Directions at the phone number listed on the back of your insurance card or at 877-887-1797. Nondiscrimination and Accessibility Notice (ndbh.com). For all other non-urgent requests for information in an accessible format, please email compliance@ndbh.com.Language Assistance
For translation or interpretation services, contact New Directions at the phone number listed on the back of your insurance card or at 877-887-1797. For all other non-urgent requests for language assistance, please email compliance@ndbh.com.For Sales Inquiries
Sales: 855-340-6297 or sales@ndbh.com
Careers
For other inquiries, please email us at hr@ndbh.com
Mailbox
Leawood, KS 66206-0729