Contact Us

Moving Foward Together, One Step at a Time

“We’re here for you.” That phrase gets thrown around pretty casually these days, but at New Directions, it takes on a deeper, stronger meaning because of the depth and strength with which we support all our members, employers, providers and partners.

Employee Assistance Program
Individuals and Families

Call us: 800-624-5544
For live chat and confidential email:
Click to Log in >

Student Assistance Program
Individuals and Families

Call us: 855-340-6487
For live chat and confidential email:
Click to Log in >

Managed Behavioral Health
Individuals and Families

For benefit information, call the number on the back of your insurance card.
Autism Help Line: 877-563-9347
General Inquiries: 800-528-5763
Click to Log in >

Providers

For benefit information, please call the number on the back of the member’s insurance card.
Log in to WebPass >
Call us: Florida providers: 866-730-5006
All other providers: 888-611-6285
Email us: providerrelations@ndbh.com
To Join Our Network >

Performance Solutions

Call us: 816-237-2399
Email us: ps@ndbh.com
Get Product Pricing >


For Sales Inquiries

Let us know how we can show you that together is the way forward.
Please call us toll-free: 855-340-6297. Or email us at sales@ndbh.com


Careers

Please submit applications using the online form >
For other inquiries, please email us at hr@ndbh.com


Mailbox

PO Box 6729
Leawood, KS 66206-0729


* If you are or believe you may be experiencing a medical emergency, please dial 911 for emergency services.

* If you or a family member need immediate assistance, please contact one of our representatives at 800-528-5763.

* When sending email, be aware that you are sending information across the Internet. Please do not send medical or personal information via non-secure email. By submitting your email, you acknowledge that you understand that we cannot guarantee the privacy of information sent or received in this way.

* For TTY/TDD service for hard of hearing and deaf callers, please call 800-528-5763.

* For assistance in a language other than English please call 800-528-5763 and inform the agent you need language assistance.

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