Government Programs

With a mission to improve health through change, New Directions Behavioral Health serves over 13 million members nationally. We are currently participating in a bid proposal process with the United States Federal Government to administer counseling to military members and their families.

Should we be fortunate enough to obtain this opportunity, we would like you to join our community of counselors to provide this gratifying service.

To indicate your interest in participating, please submit a non-binding Letter of Intent (LOI). The LOI demonstrates a mutual commitment to exploring a working relationship.

Frequently Asked Questions

Who is New Directions Behavioral Health ("New Directions")?
Founded in 1995, New Directions is an independent company that offers individuals integrated medical and behavioral health solutions, employee assistance programs, organizational consulting, and health coaching. Our programs and services support health plans, Fortune 100 companies, employer and union groups, and third‐party administrators. The company is accredited by the National Committee for Quality Assurance (NCQA) as a managed behavioral health organization (MBHO), and by URAC for health utilization management and case management.

What is Military and Family Life Counseling Services (MFLC)?
MFLC is a program that assists military members and their families with general counseling needs. It was created to expand access to confidential counseling, and reduce the barriers and stigma often associated with seeking counseling support.

Was the letter/postcard/email I received from New Directions Behavioral Health legitimate?
Yes, New Directions is currently in the process of bidding on U.S. government business to provide counseling services to military members and their families. New Directions contacted you because we want to know if you are interested in helping us serve the military population as a counselor.

What are the rates I’ll be paid if I join?
Due to the competitive bidding process, that rate information has not yet been set. We anticipate the rates will be sufficiently worth your while to consider assisting military members and their families.

Would I be a contractor or an employee?
New Directions would like to hire a number of counselors involved in the MFLC program. Those counselors will be eligible for benefits and other perks associated with being a New Directions employee. Some counselors who join will be contractors.

Would I be able to continue with my current practice?
That depends on the type of counseling you would do and where. Should New Directions receive the contract, we will provide additional information regarding counseling assignments, employment, and other details that help you assess the opportunity.

Where would I work/be assigned?
There are assignments all over the U.S. and world. If New Directions is awarded the contract, we will work to place you at the location most beneficial to the military members you’ll be serving.

How long are the assignments?
Assignments vary in length, and can last a few days, or up to twelve months.

Would this opportunity allow me travel overseas?
Some assignments do entail an overseas assignment. Should New Directions be awarded the opportunity, we will discuss what assignments would be appropriate for you given your expertise, availability, and professional and career goals.

What are the qualifications/requirements to be a MFLC counselor?

  1. Fluent in English
  2. Possess a Master’s degree from an accredited graduate program in a mental health-related field
  3. Licensed by an official state licensing board
  4. Demonstrated counseling competence, and if counselor desires to work with children they must have that experience and expertise.

Do MFLC counselors interact with adults or children?
MFLC counselors work with both. However, only counselors with expertise in working with children are eligible to assist service members’ children. When completing the letter of intent (“LOI”), you can note your desire to work with children/youth as well as your prior experience.

What types of issues are prevalent among military members?
The stresses of military life are complex, and counseling military members entails encountering a wide range of potential issues. Some of the stresses military personnel face are: single parenting, child care, spousal employment, fluctuating family income, frequent relocations, isolation from other extended family members, child education, and children coping with the absence of a parent, to name a few.

With what branches of the military do counselors interact?
All branches (Army, Navy, Marine Corps, Air Force, Army National Guard, Air National Guard, Army Reserves, Navy Reserves, Marine Corps Reserves, Air Force Reserves, Activated Coast Guard, certain members of the DoD Civilian Expeditionary Workforce)

Do I have to complete the letter of intent (LOI) to be included?
Yes, this is how New Directions creates the group of counselors from which we can hire and/or contract with.

What if I am a current or former MFLC counselor?
That’s great! Then you understand the value in this potential opportunity and the rewards associated with working with these service members and their families. Please complete the letter of intent. We appreciate your prior experience and knowledge of the program.

What is the typical counselor’s experience?
One of the great things about the MFLC experience is that although there are certain guidelines to which you’d have to adhere, depending on the location at which you are located, and the service members and their family members you serve, your experience could be completely unique from another MFLC counselor. The one thing that is typical amongst all counselors is the reward associated with helping our service members.

If I fill out the letter of intent (LOI) and later change my mind, what happens?
Nothing, by filling out the LOI you are merely expressing an intent to continue to discuss the possibility with us. You are free to decide at any time that you are not interested in the opportunity.

Am I signing up to be a military member?
No, you would still remain a private citizen. You are signing up to continue discussions with New Directions to provide counseling services for military members in need.

Does it matter if I am a former military member?
No, this opportunity is not dependent upon prior military experience. If you are a former military member, thank you for your service. New Directions would greatly appreciate the personal experience you would bring, and would love for you to have the opportunity to assist service members.

Where can I sign up to be considered for a MFLC counselor position?
Sign Letter of Intent (LOI).