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Let's Work Together

We're Glad You're Here!

At New Directions, we are what we do. And what we do is empower the well-being of our members. Because we’ve been enhancing the work-life balance of our membership for decades, it’s become a part of our culture. New Directions is always looking for talented individuals to help us improve our offering and our service. If you feel there’s a good fit for you with an open position listed, please apply online. You’ll find information below on our culture, the benefits we offer, and current opportunities.


Our Headquarters

New Directions is headquartered in Kansas City, Missouri, and most of our open positions are located there.
If locations further south are more convenient for you, we also have hiring offices in Birmingham, Alabama, and Jacksonville, Florida.

Culture

At New Directions, caring isn’t just our job, it’s our culture. We’ve created and nurtured a unique environment that supports a healthy balance of work and life. Because we believe a healthy lifestyle starts with a healthy work setting, we take great pride in fostering a friendly, caring, inspiring workplace.

Motivation and Collaboration
Our strong company morale is built on a sense of collaboration and cooperation. We’ve established different recognition programs to ensure that employees who go the extra mile are celebrated by their colleagues.

Work-Life Balance
New Directions focuses on work-life balance in the Employee Assistance Program product that we offer customers, so naturally, we emphasize this same philosophy with our own employees.

Community Involvement
We invest time and money to support our community through service projects because it makes sense. From major national philanthropic organizations like the United Way, to local food banks, to Autism walks and other charity walks, New Directions is helping the communities where we serve our members.

The environment we create is one more reason your career will be on a positive, rewarding course with us.


Opportunities

Provider Relations
Finding the best in care
Our provider relations team is instrumental in establishing a comprehensive network of providers. We credential each provider ourselves to ensure each member receives a high quality of care.

Customer Service
Real people for real problems
Our customer service team is crucial to business, as it’s often the first contact our members and providers have with us. We believe access to a real person is critical to delivering better assistance to our members.

Information Technology
Keeping our edge
Our business and proprietary software enables us to provide the best service to our members. Specialized positions, including business analysts and programmers, help develop and maintain our network and databases.

Clinical
Professional care, everywhere
Clinical professionals are the backbone of our system of care. We provide 24/7/365 telephonic behavioral health services to our members. Our dedicated Care Managers follow our members throughout the process.

Sales and Marketing
Best foot forward
Our sales and marketing team is responsible for promoting our products to different levels of organizations. Because our main clients are businesses, we develop relationships with key personnel in broadly diverse markets.

Other Opportunities
Leaps and bounds
As we continue to grow, we’re also looking for great people in other departments. Check out the latest job openings in finance, legal, human resources, sales, quality, analytics and support staff.


Benefits

We believe good health is as important for our employees as it is for our customers. That’s why we offer a robust benefits package to keep everyone at New Directions on the path to healthy living. It’s one more way we demonstrate our commitment to a healthy culture here at New Directions.

Comprehensive Insurance
The cornerstone to good health is a good insurance plan. Here’s how we’ve got you covered.
-Medical Plan
-Dental Plan
-Vision
-Flexible Spending Account/Dependent Care Account
-Life/AD&D Insurance
-Legal Shield & Identity Theft Protection
-Company Paid Short- & Long-Term Disability

Smart Retirement and Savings Plans
Saving money for retirement and other needs can be tough these days. We offer a 401(k) Retirement Program so you can set aside money before taxes and increase your investment with generous company contributions.

Taking Time Off
We know that time off is an important way to balance work and personal life. So we offer Paid Time Off (PTO) days, as well as time for illness and disability absence.

Employee Assistance Program (EAP)
As you may be aware from reading other areas of this site, New Directions is a major provider of EAP services and support to companies, institutions, and health insurance providers around the country. With such a corporate focus on quality EAP services, expect that this too will be reflected in your experience at New Directions.

More Support from Us
On-site fitness center at most locations
Tuition reimbursement
CEU/License reimbursement



Frequently Asked Questions

Can I apply to multiple positions in a single visit to the career site?
Yes, once you create your profile, you can apply to any of the positions for which you are qualified.

How can I see a full listing of your career opportunities?
In the Search Job Opening section, click on “Search” without entering a location.

Do I have to recreate my profile every time I apply?
No, in fact you should create an easily remembered username & password so you can quickly attach yourself to open positions as you find them on our site.

How should I submit a new version of my resume?
Log in to your user profile and upload your new resume or other attachment.

Once I apply for a position, when can I expect to hear from a recruiter?
You will receive an automatic reply indicating your submission has been received. A recruiter will contact you if any additional information is needed or if we would like to schedule an interview.

How often are open positions added to the site?
New positions are added frequently.



“For me this isn’t just a job, it is an opportunity to make a difference in someone’s life.”
—Customer Service Representative
“I am proud to say that I’m part of New Direction’s mission, Improving health through change. ”
—Team Lead
“My experience as an employee at New Directions is and continues to be an exemplary one! What makes my experience exemplary is the tremendous support I receive from the entire New Directions staff. ”
—Customer Service Representative

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