Emergency Department Toolkit
New Directions Behavioral Health is committed to working with participating providers to
improve the quality of care for members. Providers are at the heart of health care delivery,
serving members when they are most vulnerable. A better quality of life for our members starts
with you. Our goal is to help you help them. The purpose of this toolkit is to offer guidance
and a better understanding of the HEDIS behavioral health performance measures related to follow-up
care for members after being seen in the emergency department for mental illness, substance use or
drug overdose. There are two measures and specific details can be found by selecting the tile for
resources below. Care Management services are available to assist with member needs.
Resources
Substance Use
ED Follow-up (FUA)
ED Follow-up (FUA)
Mental Illness
ED Follow-up (FUM)
ED Follow-up (FUM)
Care Management
Services and Referrals
Services and Referrals
Coordination
of Care
of Care
Substance Use
Disorder Toolkit
Disorder Toolkit